Privacy Policy

Last Updated: July 24, 2026

The purpose of this Privacy Policy is to outline how our website (referred to as the “Site,” “we,” or “GOUKA”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our Site.

1. Contact

If you have further inquiries, need additional information about our privacy practices, or wish to file a complaint after reviewing this policy, please feel free to contact us via email at gouka@goukaint.com.

2. Collecting Personal Information

When you visit our Site, we gather specific information about your device, interactions with the Site, and the data necessary to process your purchases. If you reach out to us for customer support, we may collect additional information. In this Privacy Policy, we refer to any information related to an identifiable individual as “Personal Information.”

 

Device Information:

 

  • Purpose of collection: To ensure accurate loading of the Site for you and to analyze Site usage for optimization.

     

  • Source of collection: Collected automatically through cookies, log files, web beacons, tags, or pixels when you access our Site.

     

  • Disclosure for a business purpose: Shared with our processors, hosting providers, payment gateways (e.g., PayPal, Stripe), Facebook, and Google.

  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and how you interact with the Site.

Order Information:

  • Purpose of collection: To fulfill our contract and provide products (such as our portable air conditioning units) or services to you, process your payment details, arrange shipping, send invoices and/or order confirmations, communicate with you, screen orders for potential risks or fraud, and provide information or advertising related to our products or services based on your preferences.

     

  • Source of collection: Provided by you.

     

  • Disclosure for a business purpose: Shared with our secure e-commerce platform providers, payment processors, and shipping partners.

     

  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

     

3. Sharing Personal Information

In order to deliver our services and fulfill our agreements with you, we share your Personal Information with trusted service providers. Our online store is powered by WooCommerce/WordPress technology, adhering to strict data security standards. We may also disclose your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information we receive, or to safeguard our rights.

4. Behavioural Advertising

We utilize your Personal Information to deliver targeted advertisements or marketing communications that we believe may be of interest to you.

  • We use Google Analytics to gain insights into how our customers use the Site.

  • We share information regarding your Site usage, purchases, and interactions with our ads on other websites with our advertising partners (such as Meta/Facebook).

  • For more choices and control over personalized ads, you can adjust your preferences through your device settings, such as turning on “Limit Ad Tracking” on iOS devices or “Opt-out of Ads Personalization” on Android devices.

5. Using Personal Information

Your personal information is utilized to deliver our services to you, encompassing product offerings, payment processing, order fulfillment, and keeping you informed about new products, services, and special promotions.

 

6. Lawful Basis (GDPR)

If you reside in the European Economic Area (EEA), your personal information is processed in accordance with the General Data Protection Regulation (“GDPR”) based on the following lawful bases:

 

  • Your explicit consent.

     

  • The execution of the contract between you and the Site.

     

  • Compliance with legal obligations.

     

  • Protection of your vital interests.

     

  • Pursuit of legitimate interests that do not override your fundamental rights and freedoms.

     

7. Retention

Once you make an order through the Site, we will keep your Personal Information in our records unless and until you request its deletion.

 

8. Automatic Decision-Making

We employ limited automated decision-making solely for fraud prevention, which does not have a legal or significant impact on you. Services that involve aspects of automated decision-making include temporary blacklists of IP addresses or credit cards linked to repeated unsuccessful payment transactions.

 

9. Your Rights

  • GDPR: If you reside in the EEA, you have certain rights concerning your Personal Information, including the right to access, transfer, correct, update, or request the erasure of your data. Your Personal Information will be processed in the United Kingdom, the United States, and other applicable regions according to secure data transfer protocols.

  • CCPA: If you reside in California, you have specific rights concerning your Personal Information. These rights include the right to access the Personal Information we have about you (the ‘Right to Know’), the right to transfer it to a new service (the ‘Right to Data Portability’), and the right to request corrections or erasure of your Personal Information. To exercise any of these rights, please reach out to us using the contact information provided below.

10. Cookies

When you visit our Site, a small amount of information, known as a cookie, is downloaded to your computer or device. We utilize various types of cookies, including functional, performance, advertising, and social media cookies. These cookies enhance your browsing experience by enabling the website to remember your actions and preferences, such as items in your shopping cart or region selection. We utilize essential e-commerce cookies (such as woocommerce_cart_hash, woocommerce_items_in_cart, and wp_woocommerce_session_) to ensure the smooth operation of your checkout process, alongside standard analytics tracking pixels. You have control over managing cookies through your browser controls, usually found in the “Tools” or “Preferences” menu. However, removing or blocking cookies may have a negative impact on your user experience, and certain parts of our website may become less accessible.

 

11. Do Not Track

We do not modify our data collection and usage practices when we receive “Do Not Track” signals from your browser, as there is no standardized industry approach to respond to such signals consistently.

12. Changes

This Privacy Policy may be updated periodically to reflect changes in our practices, operational procedures, or as required by legal or regulatory reasons.

13. Complaints & Contact

If you wish to file a complaint or have any questions, please get in touch with us through the following details:

  • Company Name: GOUKA LTD

  • Email: gouka@goukaint.com

  • Company Address:  Registered in 106 HEYBARNES ROADBIRMINGHAMENGLAND B10 9JE，United Kingdom

  • US Office : 1000 Turtle Creek Dr, Hattiesburg, MS 39402, United States