Shipping Policy
Shipping Policy
At GOUKA, we are committed to delivering a wide range of portable appliances and other products from our store to you safely and efficiently. Please review the shipping process and policies below to understand how your order will be handled.
1. Order Processing Time
We pride ourselves on rapid fulfillment. All orders are processed and dispatched within 1 business day, Monday through Saturday.
Orders placed before 2:00 PM (GMT/EST) will typically be processed the same day.
Orders placed after 2:00 PM on Saturday, or at any time on Sunday, will be processed the following Monday.
Please note: We do not dispatch orders on major public holidays. If we experience a high volume of orders or if any unexpected issues arise, our team will notify you promptly via email.
2. Shipping Destinations & Rates
United Kingdom & United States: We proudly offer Free Standard Shipping on all orders delivered to standard delivery zones within the UK and the US. Please note that an additional shipping surcharge will apply for orders shipped to remote or hard-to-reach areas.
International Orders: For customers outside the UK and US, please contact our support team prior to purchasing. International orders may be dispatched directly from our international facility in China. Shipping feasibility and rates will be evaluated on a case-by-case basis depending on your specific region.
3. Estimated Delivery Times
We utilize a multi-location warehouse network to ensure rapid and reliable delivery.
UK & US Local Warehouses (Standard Shipping): 2–5 business days (Excluding remote areas).
China Warehouse (Standard Shipping for International Orders): 10–18 business days. (Please note: Delivery times for international shipments may occasionally vary due to customs clearance processes and local carrier routing.)
4. Shipment Confirmation & Order Tracking
Once your order is dispatched, you will receive a shipment confirmation email containing your tracking number(s).
Please note: To ensure your tracking number remains accurate—especially on shipments originating from our international facility that may require intermediate transit routing—there may be a 24 to 48-hour delay before the final tracking number becomes active in the carrier's system. We appreciate your patience.
5. Secure Packaging & Handling
Your high-performance variable-frequency air conditioner is a precision appliance. We utilize premium, impact-resistant packaging specifically engineered for heavy transit. This ensures your unit is fully protected against bumps and drops, arriving in pristine condition and ready for your next outdoor adventure.
6. Restricted Delivery Destinations
In compliance with international trade regulations and carrier limitations, we currently do not ship to the following regions and countries: North Korea, Iran (Islamic Republic of), Myanmar, Russia (Russian Federation), Syria (Syrian Arab Republic), Cuba, South Sudan, Yemen, Haiti, Venezuela, and Afghanistan.
CONTACT INFORMATION
Company Name
GOUKA GLOBAL LIMITED
Registered Business Address
Room 15, 11/F, Chinaweal Centre
1008 Tai Nan West Street
Lai Chi Kok, Kowloon
Hong Kong
Email Support
gouka@goukaint.com
US Office: Legal Entity:
1000 Turtle Creek Dr
Hattiesburg, MS 39402
United States
Customer Service Hours
Monday–Sunday
West Coast: 6:00–17:00 (PST)
East Coast: 9:00–20:00 (EST)
Distributors / Sales
goukaint@126.com
