Terms and Conditions
Terms and Conditions
| Seller / Website operator | GOUKA GLOBAL LIMITED |
|---|---|
| Registered office | Room 15, 11/F, Chinaweal Centre, 1008 Tai Nan West Street, Lai Chi Kok, Kowloon, Hong Kong |
| gouka@goukaint.com | |
| Phone / WhatsApp | +86 139 2378 7668 |
| Website | https://goukaint.com |
| Customer service | Monday–Sunday · West Coast 6:00–17:00 PST · East Coast 9:00–20:00 EST |
1. Agreement to These Terms
These Terms and Conditions ("Terms") form a legal agreement between you ("you" or "customer") and GOUKA GLOBAL LIMITED ("GOUKA", "we", "us" or "our"), the operator of https://goukaint.com (the "Site"). By accessing the Site, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the Site or place an order.
- These Terms incorporate our Refund and Returns Policy, Shipping Policy, Warranty Policy and Privacy Policy (together, the "Policies"). If there is a conflict, the Refund and Returns Policy controls for returns and refunds, and the Warranty Policy controls for warranty claims.
- You represent that you are at least 18 years old or have reached the age of majority in your jurisdiction, and that you have authority to enter into this agreement.
- If you are purchasing on behalf of a business, you confirm that you are authorized to bind that business.
2. Accounts and Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate, current and complete information and to update it promptly. Notify us immediately at gouka@goukaint.com if you suspect unauthorized use of your account. We may suspend or close an account that we reasonably believe is being used fraudulently, unlawfully, or in violation of these Terms.
3. Products, Descriptions and Availability
We offer home appliances and related products through the Site, including portable air conditioners, warming trays, bathroom mirrors and other household products. We try to describe our products accurately, but images, colors, dimensions and other details may vary slightly due to display settings, manufacturing tolerances or product updates.
- Product specifications, manuals and safety instructions should be read before use. You are responsible for using the product only for its intended purpose and in accordance with the manual and applicable electrical and safety requirements.
- Products may be available in limited quantities. We may limit quantities per customer, per order or per region, and may discontinue or change products without notice.
- We do not authorize use of our products in medical, life-support, hazardous or industrial applications unless expressly stated in the product documentation.
4. Orders and Acceptance
An order placed through the Site is an offer to purchase. We may accept or decline an order in our discretion. Acceptance occurs when we send an order confirmation or ship the product, whichever occurs first. We may refuse or cancel an order if the product is unavailable, the price or description contains an error, the order appears fraudulent or abusive, or the order exceeds applicable quantity limits.
- If we cancel an order after payment, we will refund the amount paid for the cancelled item using the original payment method.
- Order confirmations and shipping confirmations are provided by email. Please check your spam folder and contact us if you do not receive a confirmation.
- Bulk, corporate, reseller and custom orders may require a separate written agreement and may be subject to different pricing, payment, shipping and return terms.
5. Prices, Taxes and Payment
Prices are displayed on the Site and are subject to change without notice. The price applicable to your order is the price displayed at the time you place the order, subject to correction of obvious errors. Prices are generally shown in U.S. dollars; currency conversion, if offered, is for convenience and may vary.
- You are responsible for applicable sales tax, use tax, VAT, GST, customs duties and import fees, except where we expressly state that a charge is included.
- Payments are processed by third-party payment processors. By submitting payment information, you authorize the processor to charge the amount shown at checkout. We do not store full payment card numbers on our servers.
- If a payment is declined, reversed or flagged for review, we may suspend or cancel the order and contact you for an alternative payment method.
- Promotional codes may be subject to additional terms, cannot be combined unless expressly stated, and may be withdrawn or cancelled for abuse or pricing errors.
6. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms. Delivery estimates are estimates only and are not guaranteed. Title and risk of loss pass to you when the carrier delivers the product to the address you provided, subject to applicable law.
- You are responsible for providing a complete and accurate shipping address, recipient name, phone number and any delivery instructions. We are not responsible for delays or losses caused by incorrect or incomplete address information.
- If a parcel is returned to us as undeliverable, refused or unclaimed, we may deduct original shipping, return shipping and reasonable handling costs from any refund, to the extent permitted by law.
- For international orders, you are responsible for customs clearance, duties, taxes and import requirements. We are not responsible for delays caused by customs authorities.
- If a product arrives damaged, contact us promptly under the Refund and Returns Policy and retain the packaging for inspection.
7. Returns, Refunds and Warranty
Returns and refunds are governed by our Refund and Returns Policy. In summary, you may request a return within 30 days of delivery, subject to the eligibility conditions in that Policy. Change-of-mind returns of bulky products may incur a 15% restocking fee and return shipping costs; defective, damaged or wrong-item returns are handled at our expense.
- GOUKA products are covered by a limited warranty for defects in materials and workmanship. The standard warranty period is 18 months from delivery for portable air conditioners, warming trays and bathroom mirrors, unless a different period is stated in the product documentation or required by law.
- The Warranty Policy contains the complete warranty terms, exclusions and claim process. Warranty rights are in addition to, and do not replace, any statutory consumer rights.
- Nothing in these Terms excludes or limits any warranty, guarantee, condition or remedy that cannot be excluded or limited under applicable law.
8. Intellectual Property
The Site and its content, including text, graphics, logos, product images, videos, software, design and arrangement, are owned by or licensed to GOUKA and are protected by copyright, trademark and other intellectual property laws. The GOUKA name, logo and product names are trademarks of GOUKA or its affiliates.
- You may view and print pages of the Site for your personal, non-commercial use in connection with shopping with us.
- You may not reproduce, distribute, modify, scrape, frame, mirror or create derivative works from the Site or its content without our prior written consent.
- All rights not expressly granted are reserved.
9. User Content and Reviews
You may have the opportunity to submit reviews, photos, videos, comments or other content ("User Content"). You retain ownership of your User Content, but you grant GOUKA a worldwide, royalty-free, non-exclusive, transferable and sublicensable license to use, reproduce, display, distribute and adapt the User Content for marketing, customer service and product improvement purposes.
- You represent that you own or have the necessary rights to the User Content and that it does not infringe any third party's rights or contain unlawful, misleading, obscene or defamatory material.
- We may remove or refuse to publish User Content that violates these Terms or applicable law.
- We are not obligated to pay compensation for User Content, and we may identify you as the author unless you request otherwise.
10. Prohibited Conduct
You agree not to:
- Use the Site for any unlawful, fraudulent or deceptive purpose.
- Interfere with the operation, security or availability of the Site, or attempt to gain unauthorized access to any system or account.
- Use bots, scrapers, crawlers or other automated means to access the Site without our written permission.
- Infringe our intellectual property or the rights of any third party.
- Submit false, misleading or impersonating information.
- Resell products purchased from the Site without our written authorization, where resale restrictions apply.
11. Disclaimers
Except for the express warranties in the Warranty Policy and any rights that cannot be excluded by law, the Site and products are provided without additional warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
- You are responsible for ensuring that the product is suitable for your intended use, electrical supply, environment and installation conditions.
- We do not warrant that the Site will be uninterrupted, error-free or free of viruses or other harmful components. We may suspend or modify the Site for maintenance or updates.
- Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
12. Limitation of Liability
To the maximum extent permitted by law, GOUKA and its directors, officers, employees, agents, suppliers and service providers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill or business opportunity, arising out of or in connection with the Site or products.
- To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to an order will not exceed the amount you paid for the product giving rise to the claim.
- Nothing in these Terms limits or excludes liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be limited or excluded by law.
- Nothing in these Terms limits your statutory consumer rights, including rights to a remedy for defective products.
13. Indemnification
You agree to indemnify, defend and hold harmless GOUKA and its directors, officers, employees, agents, suppliers and service providers from and against any claims, liabilities, damages, losses, costs and reasonable legal fees arising out of your breach of these Terms, your misuse of the Site or products, or your violation of any law or third-party right.
This indemnity does not apply to the extent the claim is caused by our own negligence, willful misconduct or breach of these Terms.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to conflict-of-law rules. Subject to any mandatory consumer protections, the courts of Hong Kong have exclusive jurisdiction over disputes arising out of or relating to these Terms, the Site or products.
- If you are a consumer located in the United States, the European Union, the United Kingdom or another jurisdiction, you retain any mandatory rights and protections under the consumer laws of your place of residence. Nothing in these Terms excludes or restricts those rights.
- Before commencing formal proceedings, please contact us at gouka@goukaint.com so that we can try to resolve the issue in good faith.
- If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.
15. Changes, Severability and Entire Agreement
We may update these Terms from time to time by posting a revised version on the Site. The version in effect at the time of your purchase governs that purchase. Continued use of the Site after a change does not affect rights that have already accrued. If any provision is held invalid or unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will continue in effect. These Terms, together with the Policies and any order confirmation, constitute the entire agreement between you and GOUKA regarding the Site and your purchases.
16. Contact Information
Questions about these Terms, orders, returns or warranty claims should be sent to:
Email: gouka@goukaint.com | Phone / WhatsApp: +86 139 2378 7668 | Website: https://goukaint.com
Registered office: Room 15, 11/F, Chinaweal Centre, 1008 Tai Nan West Street, Lai Chi Kok, Kowloon, Hong Kong
Customer service: Monday–Sunday · West Coast 6:00–17:00 PST · East Coast 9:00–20:00 EST. For legal notices, use the email above with the subject line "Legal Notice"; for returns, use the U.S. return address provided in your RMA and do not ship products to the registered office.
